Privacy Policy

1. Introduction

Vitta Samadhan Services Private Limited ("Company", "Vitta Samadhan", "we", "our", "us") is committed to protecting the privacy and confidentiality of personal, financial, and sensitive information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable Indian laws and global best practices.

By using our website and services, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of information:

• Personal Identifiable Information (PII): Name, address, email, phone number, date of birth, identification documents.
• Financial Information: Bank details, investment records, transaction history, income details, asset and liability information.
• Sensitive Personal Data: Passwords, biometric identifiers (if applicable), financial health details.
• Technical Data: IP address, browser type, device information, cookies, and usage analytics.

3. Purpose of Collection

We collect and process your data for:

• Providing business, financial, and investment advisory services.
• Compliance with legal and regulatory obligations (e.g., SEBI, RBI, MCA).
• Fraud prevention, risk management, and security monitoring.
• Client communication, reporting, and personalized advisory.
• Improving website functionality and user experience.

4. Legal Basis for Processing

We process personal data under the following legal bases:

• Consent: Explicit consent for collection and processing of sensitive personal data.
• Contractual Necessity: To deliver advisory services as agreed.
• Legal Obligation: Compliance with statutory and regulatory requirements.
• Legitimate Interest: For business operations, fraud detection, and service improvement.

5. Data Sharing & Disclosure

We do not sell or rent your personal data. We may disclose information only to:

• Regulatory authorities, government agencies, or courts when legally required.
• Trusted third-party service providers (e.g., IT support, auditors) under strict confidentiality agreements.
• Affiliates and business partners for service delivery, subject to consent.

6. Data Security

We implement reasonable security practices including:

• Encryption of sensitive data during transmission and storage.
• Role-based access controls and multi-factor authentication.
• Regular audits, penetration testing, and compliance checks.
• Secure servers located in compliance with Indian data localization requirements.

7. Data Retention

We retain personal data only as long as necessary for:

• Service delivery and contractual obligations.
• Compliance with legal and regulatory requirements.
• Legitimate business purposes.

Upon expiry, data is securely deleted or anonymized.

8. Your Rights

Under the DPDP Act, 2023, you have the following rights:

• Right to Access: Request details of your personal data held by us.
• Right to Correction: Rectify inaccurate or incomplete data.
• Right to Erasure: Request deletion of data, subject to legal obligations.
• Right to Consent Withdrawal: Withdraw consent for processing sensitive personal data.
• Right to Grievance Redressal: File complaints with our Data Protection Officer (DPO).

9. Cookies & Tracking

Our website uses cookies and analytics tools to enhance user experience. You may disable cookies in your browser, but certain features may not function properly.

10. International Data Transfers

If data is transferred outside India, it will be done in compliance with applicable laws and with adequate safeguards to protect your information.

11. Grievance Redressal & Contact

If you have questions, concerns, or suggestions regarding our Privacy Policy, we can be reached using the contact information on our Contact Us page or at support@vittasamadhan.com

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or business practices. Updates will be posted on our website with revised effective dates.